Deposit and Cancellation Charge Policy
We may take a deposit when you book an appointment. This will be put towards your treatment cost. We understand that things sometimes come up and that you may need to make changes to your appointment. We will always be as flexible as possible and deposits will be refunded if you subsequently cancel the appointment with more than 24 hours’ notice.
However, we reserve the right to retain your deposit in case of late cancellations (any cancellation with less than 24 hours’ notice from the day of the appointment) or missed appointments. This may sound strict, but quite simply if you cancel with less than 24 hours’ notice it is very difficult for us to rebook your appointment slot or slots which means that we are unlikely to treat another patient in your place.
We will always try to be sensitive to personal circumstances in the event of late cancellations.
Deposit and Cancellation Fee Structure:
- For hygiene appointments we may take the full appointment fee
- For dental treatments lasting more than 30 minutes, we may take a deposit of 50% of the treatment cost.
- For Visiting Dentist appointments (such as implants and endodontics) the deposit required may vary; dependent on the stage of the treatment and type of appointment. Full details will be given during the initial appointment. Cancellation policies for these appointment are different. We reserve the right to retain your deposit in case of late cancellations (any cancellation with less than 7 working days notice from the day of the appointment) or missed appointments. The cancellation fee is £100 per hour.